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Our Support
At SHINING 3D, we don’t just provide devices – we deliver customized solutions, global support, and a commitment to your success. From lifetime software updates to custom SDK integration and on-site shopfloor assistance, discover how SHINING 3D supports your manufacturing workflow at every stage.
Custom Solutions for Your Needs*
We work closely with OEMs, healthcare organizations, and educational institutions to provide tailored solutions that are easy to use and integrate seamlessly into your workflow. A dedicated team spanning Sales, Application Engineering, and R&D is aligned with your production goals.
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Sales & Solutions Engineering: Identifying specific shopfloor requirements and tolerances.
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SDK & Custom Integration: Tailoring software and API triggers into existing QA/QC automated workflows.
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R&D Co-Development: Providing ongoing technical consultation for specialized industrial applications.
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Maintenance Coverage
Protect your investment with extensive warranty terms. With SHINING 3D, you’re not just buying a scanner. You’re gaining a partner who stands behind their products.
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Standard maintenance
A simple, ready-to-use solution for minimal system verification, ensuring your basic product needs are met.
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Peace of mind maintenance 👍
Offers extended and more comprehensive coverage, including accidental damage protection, to keep your system in top working condition and performance.
Lifetime Free Software & Updates
Stay ahead with free lifetime software licenses and upgrades – no hidden costs, no limits. Your tools evolve as your needs grow.
Local Support, Global Reach
- Local language assistance
- Remote troubleshooting with a ticket
- Local service centers for in-depth assistance
- On-site shopfloor troubleshooting*
Dedicated application engineer provides direct-to-field deployment for training, calibration checkups, and critical troubleshooting to prevent operational downtime.
Certified ISO 17025 Accuracy Lab & Global Recalibration*
- Certified Accuracy Lab
With multiple global calibration centers, we guarantee the highest levels of precision and accuracy for every device.
- Global Recalibration Services
If needed, you can send your device to any of our global calibration centers for recertification, ensuring it continues to perform at its best.
SHINING 3D Metrology Academy: Master Precision Engineering*
SHINING 3D provides a comprehensive learning ecosystem to help you master SHINING 3D’s metrology-grade solutions. From rapid onboarding to deep-diving into advanced hardware and software tools, we ensure you have the knowledge to achieve high-precision results with maximum efficiency.
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Fundamentals of optical & laser 3D scanning metrology
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Advanced inspection, GD&T, and quality control workflows
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Certification badges for team members
Self-Service Support Center
Explore our knowledge base, download software, and check system requirements anytime. Additionally, we provide access to submit a ticket for customer support representatives, ensuring users can find the help they need efficiently.
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"My experience with SHINING 3D has been very positive. Their products are reliable and continuously improving, which has been beneficial for our projects. The customer support is very impressive. They are very responsive and always ready to assist with any issues or questions. Overall, SHINING 3D's commitment to quality and customer satisfaction has made our collaboration very successful."
Ivan Radicevic,
Quality Control Technician @ Bugatti Rimac
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"Partnering with SHINING 3D has been a very pleasant experience. Their helpful team goes above and beyond—guiding us to select the ideal 3D scanner for our needs and conducting on-site demonstrations to ensure we get the perfect fit for our workflow."
Frank Tijs,
Co-Owner @ The Landrovers
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"The products were really top-notch right from the start... the whole package just has to be right and then the products work great. If we ever have any problems, we've always received excellent service—it works flawlessly and I can only recommend it."
Gerald Kastner,
Head of Orthopedic Technology @ ORTHOtechnik M4