Skip to content
website new logo
website new logo
SHINING 3D Submit Tickets

Help & Feedback

Your experience matters to us. Whether you need assistance with our products or wish to share your valuable feedback, we’re ready to listen and help.

What Are You Looking for?

To better serve your needs, please choose one option that precisely describes your request.

  • I need help to recommend a product / talk to sales

    Thank you for your interest in SHINING 3D! Please submit your request on Contact Us page, our sales team will get in touch with you as soon as possible.

    Take me there

  • Some parts / accessories of my scanner broke. I want your repair service / purchase new

    Please send an email to our product support team, or you could submit a ticket on Support Portal.

    Take me there

  • My scanner / software doesn't work properly. Need help from engineers!

    Please send an email to our product support team, or you could submit a ticket on Support Portal.

    Take me there

  • I have some feedback to your products / software

    We'd love to hear that! Please send an email to our product support team, or you could submit a ticket on Support Portal.

    Take me there

  • I'd like to ask a sponsorship or cooperation for my research / educational program

    We're happy that you find us! Please submit the details of your program on Contact Us page. Our experts will get in touch with you shortly.

    Take me there

Our Product Support Portals

Have a question or need a hand? We’ve got you covered! Click below to get started — we’re just a ticket away!

metrology support

Metrology 3D Scanners

Including the FreeScan series, OptimScan series, AutoScan Inspec series, software and corresponding accessories.

✉️ metrology_support@shining3d.com

Submit a ticket
einscan support

Professional 3D Scanners

Including the EinScan, Transcan 3D scanner series, software and corresponding accessories.

✉️ einscan_support@shining3d.com

Submit a ticket
einstar support

Entry-Level 3D Scanners

Including the EINSTAR 3D scanner series, software and corresponding accessories.

✉️ einstar_support@shining3d.com

Submit a ticket
dental support

Digital Dental Solutions

Including dental lab scanner, clinic intraoral scanner, DLP printer, and the design software.

✉️ dental_support@shining3d.com

Submit a ticket